Refund policy

SHIPPING

  • Orders ship out same day, *If placed before 2:00pm Pacific time. Monday-Friday. Saturday cut-off time is 12pm Pacific. No Shipping on Sundays.
  • *Please Note* If tracking from shipping carrier shows delivered,California Sports Nutrition is not responsible for lost, stolen or damaged packages.


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at californiasportsnutrition@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at californiasportsnutrition@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


CAN I RETURN OR EXCHANGE A PRODUCT THAT HASN'T BEEN OPENED?

Yes, to return an unopened product you will be charged a 4% restocking fee and you will also be responsible for the shipping charges to ship your product to our store. To initiate the return process please visit our Contact Us page or send us an email at CaliforniaSportsNutrition@gmail.com Be sure to include the following in your inquiry:

  • Order number
  • A phone number where you can be reached
  • Why you want to return the product
  • No returns or exchanges after 30 days from purchase date

CAN I RETURN OR EXCHANGE A PRODUCT THAT I'VE ALREADY OPENED?

Only if the product inside the packaging is defective, damaged, clumpy etc. We can not offer a refund for a product that you do not "like". We will offer adiscount on another product so that you will only be paying for the cost of goods, to help ease your frustrations! For these types of products you can initiate the return process by visiting our Contact Us page or sending us an email at CaliforniaSportsNutrition@gmail.com

Be sure to include the following in your inquiry:

  • Order number
  • Email address used to order
  • No returns or exchanges after 30 days from purchase date